FAQ

• Are all of your screens wheelchair accessible?
• Yes, all of our screens are wheelchair accessible.
• Our building has a lift that enables easy access to our Screen 2. The lift platform dimensions are 96cm by 74cm.
• This lift also opens onto a drawbridge-style walk-way that enables access to our Screen 1 by providing a platform over the stairway. Please notify our staff ahead of time if this walk-way will be required by calling 01768 862 400.
• Screen 3 is on the ground floor and has no steps preventing wheelchair access.
• How much are tickets?
• Adult Ticket: For anyone 15 and over - £6.50
• Student Ticket: Anyone with a valid student ID card or Uni Days account - £5.50
• Senior Citizens Ticket: Anyone aged 60+ - £5.50
• Child Ticket: Anyone aged 3-15 - £5.50
• Toddlers and Babies: Any child under the age of 3 - Free
• Family Ticket: Groups of 2 adults + 2 children or 1 adult + 3 children (under 15's) - £22.00
• Online purchases include a 75p booking fee per ticket which is non-refundable
• Please Note: Prices will vary for Event Cinema showings (Ballets, Operas, Theatre Shows)
• How old do I need to be to see a film?
• U – Universal, Suitable for all.
• PG - Parental Guidance, General viewing, but some scenes may be unsuitable for young children.
• 12A - Suitable for 12 years and over. No-one younger than 12 may see a '12A' film in a cinema unless accompanied by an adult (Over 18).
• 15 - Suitable only for 15 years and over. No-one younger than 15 may see a '15' film in a cinema.
• 18 - Suitable only for adults. No-one younger than 18 may see an '18' film in a cinema.
• Please check the ratings for a film before you come to the cinema. Ratings are available for all films at the British Board of Film Classifications (www.bbfc.co.uk) and also on our website.
• You may be asked for ID when purchasing a ticket, particularly for films with '15' and '18'  BBFC ratings. If you cannot provide ID, the manager retains the right to refuse entry.
• Do you have subtitled films for the hard of hearing?
• We do not currently offer specialised subtitled screenings of our mainstream films. However, we have specialised headphones available upon request and an induction loop in each screen for those who are hard of hearing. We can also check to see whether subtitle versions are available upon request (we advise letting us know 2 hours prior to your chosen screening)
• Our Spotlight Alternative and Event Cinema programmes often features foreign language films which are subtitled.
• Do you sell gift vouchers?
• Yes, we sell £5, £10 & £20 gift vouchers that can be bought at the box office and used to buy tickets and confectionary.
• I have booked and pre-paid for a ticket online, what do I need to do when I arrive at the cinema?
• When you book tickets online you will receive an email confirmation of the transaction. Upon arrival at the cinema, you will be asked to present this email to our staff who will process your tickets.
• If you have not received any email confirmation, don't worry! Our staff can confirm your purchase over the phone or via email. Contact us by calling 01768 862 400 or by emailing penrithcinema@hotmail.com
• Do you have an audio loop for those who are hard of hearing?
• We have a hearing loop in every screen for those who are hard of hearing. A specialised headset can also be provided upon request.
• My child is under 15, can I sit with them in a 15 or 18 movie?
• No persons under the age of 15 will be permitted into 15 certificate films, even when accompanied by an adult. The same applies to 18 certificate films.
• Children under the age of 12 will be allowed into a 12A film as long as an adult is with them for the whole duration. There is no option like this for a 15 or 18 certificate film.
• I didn’t get a confirmation email for my online booking. What do I do?
• We can find your booking if you call our box office at 01768 862 400 or email our team at penrithcinema@hotmail.com
• Can my tickets be refunded?
• Please see the 'Refunds' page on this website to contact our refunds team.  
• My online booking won’t go through?
• Please call our team at 01768 862 400 or email us at penrithcinema@hotmail.com
• How much are 3D glasses?
• 3D glasses are £1 but keep them for future visits to avoid paying for them again!
• Tickets for 3D films are £1 extra on top of the Ticket Type price (not including glasses).
• What have you done to make your business Covid-secure?
• Please see this website's 'Covid-19' page for details about how we have made our cinema safe for both customers and staff during the ongoing Coronavirus outberak.

Ticket Prices

If you have any questions, please contact us on 01786 862400 or email penrithcinema@hotmail.com

Terms of Admission

Alhambra Cinema Penrith

1. Definitions

• 1.1. “The customer” refers to any person(s) purchasing a ticket, or visiting the premises under any consumer circumstances.
• 1.2. “We” and “Us” refers to the business and staff of the Lonsdale Alhambra Cinema Penrith.

2. Introduction

• 2.1. The “Terms of Admission” outline the general rules that apply to you and any customer entering the premises.
• 2.2. All persons on the premises must comply with these rules.
• 2.3. Nothing included in these terms will affect your statutory right as a consumer.

3. Cinema Admission

• 3.1. All customers entering the cinema must hold a valid ticket or pass checked by the cinema staff.
• 3.2. An exception to 3.1 may only arise in the case of private bookings or special events, in which case additional terms will be agreed upon in relevance with the situation.
• 3.3. Free tickets may be issued upon presentation of a valid loyalty card, or complimentary ticket at management’s discretion.
• 3.4. Tickets can be redeemed with valid vouchers that are within a specified date.
• 3.5. We reserve the right to request proof for any concession ticket (child, senior citizen, student).
• 3.6. We accept ‘The Cinema Exhibitors’ Association Card’. This entitles the cardholder to one free ticket for a person accompanying them to the cinema.
• 3.7. Children aged 3 or under will be admitted without charge.
• 3.8. Customers that have paid for their tickets over the phone or on-line will be given a booking reference/transaction number. The customer must present this number at the box office in order to retrieve their tickets.

4. Age Restrictions

• 4.1. Entry to films and events is restricted by classifications supplied by the BBFC (British Board of Film Classification). We are required to implement these restrictions on all occasions. Information regarding UK film classification can be found at www.bbfc.co.uk
• 4.2 The exception to this rule is only in the occasion that the local authority issues a license to the cinema that allows the restriction to be lifted for a certain film.
• 4.3. We reserve the right be ask the customer for proof of age for any film or event. If valid proof cannot be given the customer will not be permitted to the screen.
• 4.4. Children under 5 must be accompanied by an adult (over 18) at all times.

5. Cinema Etiquette

• 5.1. Mobile phones must be switched off or put in silent mode before you enter the screen. Phones should not be used on any occasion in the cinema screen.
• 5.2. To avoid disturbing other customers, late arrivals will not be admitted to the screen after the performance has started. At the point, doors are closed and lights are turned down.
• 5.3. Customers should be aware that talking, moving around, etc. will cause disturbance to other customers. Anyone causing a disturbance in the screen will be asked to leave.
• 5.4. Customers with any small children who may be causing a disturbance should exit the screen temporarily until they are happy that their child is calm.
• 5.5. We ask the customer to help us maintain a tidy screen.
• 5.6. It is a serious criminal offence to record any aspect of the film in any area of the premises. If you attempt to record any part of a film you will be stopped and the police will be called.
• 5.7. On the occasion of busy screens, seats will be allocated to each customer. The customer must remain in their chosen seats, unless told otherwise by a member of staff.

6. Food & Drink

• 6.1. Only food or drink purchased at the cinema may be consumed within the screen.

7. Refusal of Admission

• 7.1. We reserve the right to refuse admission or ask the customer to leave the premises, without a refund, if:

- 7.1.1. The customer is causing a continued disturbance in the screen.

- 7.1.2. The customer is acting in an anti-social or threatening manner.

- 7.1.3. The customer is threatening the safety of other customers or staff.

- 7.1.4. The customer is found to be in the possession of recording equipment on the premises.

- 7.1.5. The customer breaches any of the ‘Terms of Admission’.

8. Refunds

• 8.1. Refunds for standard screenings will only be made prior to the beginning of the performance.
• 8.2. Refunds for any special event or ‘Event Cinema’ must be requested at least 3 hours prior to the performance time stated. The exception to this rule will only be in the case that there are customers on a waiting list who are willing to buy the cancelled tickets.
• 8.3. Late arrivals will not receive refunds.
• 8.4. In accordance with 7.1., customers asked to leave the premises, under any of the reasons stated, will not receive refunds.

9. Customer Services

• 9.1. If you have any questions regarding our ‘Terms of Admission’, please do not hesitate to contact us: Alhambra Cinema, Middlegate, Penrith, Cumbria, CA11 8TH, 01768 862400, penrithcinema@hotmail.co.uk.