FAQ

FAQ



  • Are all of your screens wheelchair accessible?
    • Yes, all of our screens are wheelchair accessible.
    • Our building has a lift that enables easy access to our Screen 2. The lift platform dimensions are 96cm by 74cm.
    • This lift also opens onto a drawbridge-style walk-way that enables access to our Screen 1 by providing a platform over the stairway. Please notify our staff ahead of time if this walk-way will be required by calling 01768 862 400.
    • Screen 3 is on the ground floor and has no steps preventing wheelchair access.
  • How much are tickets?
    • Adult Ticket: For anyone 15 and over - £6.50
    • Student Ticket: Anyone with a valid student ID card or Uni Days account - £5.00
    • Senior Citizens Ticket: Anyone aged 60+ - £5.50
    • Child Ticket: Anyone aged 3-15 - £5.00
    • Toddlers and Babies: Any under the age of 3 - Free
    • Family Ticket: Groups of 2 adults + 2 children or 1 adult + 3 children (under 15's) - £20.00
    • Online purchases include a 75p booking fee per ticket which is non-refundable
    • Please Note: Prices will vary for Event Cinema showings (Ballets, Operas, Theatre Shows)
  • How old do I need to be to see a film?
    • U – Universal, Suitable for all.
    • PG - Parental Guidance, General viewing, but some scenes may be unsuitable for young children.
    • 12A - Suitable for 12 years and over. No-one younger than 12 may see a '12A' film in a cinema unless accompanied by an adult (Over 18).
    • 15 - Suitable only for 15 years and over. No-one younger than 15 may see a '15' film in a cinema.
    • 18 - Suitable only for adults. No-one younger than 18 may see an '18' film in a cinema.
    • Please check the ratings for a film before you come to the cinema. Ratings are available for all films at the British Board of Film Classifications (www.bbfc.co.uk) and also on our website.
    • You may be asked for ID when purchasing a ticket, particularly for films with '15' and '18'  BBFC ratings. If you cannot provide ID, the manager retains the right to refuse entry.
  • Do you have subtitled films for the hard of hearing?
    • We do not currently offer specialised subtitled screenings of our mainstream films. However, we have specialised headphones available upon request and an induction loop in each screen for those who are hard of hearing.
    • That said, our Spotlight Alternative and Event Cinema programmes often features foreign language films which are subtitled.
  • Do you sell gift vouchers?
    • Yes, we sell £5, £10 & £20 gift vouchers that can be bought at the box office and used to buy tickets and confectionary.
  • I have booked and pre-paid for a ticket online, what do I need to do when I arrive at the cinema?
    • When you book tickets online you will receive an email confirmation of the transaction. Upon arrival at the cinema, you will be asked to present this email to our staff who will scan and process your tickets.
    • If you have not received any email confirmation, don't worry! Our staff can confirm your purchase over the phone or via email. Contact us by calling 01768 862 400 or by emailing penrithcinema@hotmail.com 
  • Do you have an audio loop for those who are hard of hearing?
    • We have a hearing loop in every screen for those who are hard of hearing. A specialised headset can also be provided upon request.
  • My child is under 15, can I sit with them in a 15 or 18 movie?
    • No persons under the age of 15 will be permitted into 15 certificate films, even when accompanied by an adult. The same applies to 18 certificate films.
    • Children under the age of 12 will be allowed into a 12A film as long as an adult is with them for the whole duration. There is no option like this for a 15 or 18 certificate film.
  • I didn’t get a confirmation email for my online booking. What do I do?
  • Can my tickets be refunded?
    • Please see the 'Refunds' page on this website to contact our refunds team.  
  • My online booking won’t go through?
  • How much are 3D glasses?
    • 3D glasses are £1 but keep them for future visits to avoid paying for them again!
    • Tickets for 3D films are £1 extra on top of the Ticket Type price (not including glasses).
  • What have you done to make your business Covid-secure?
    • Please see this website's 'Covid-19' page for details about how we have made our cinema safe for both customers and staff during the ongoing Coronavirus outberak.


Ticket Prices


Ticket Type

Standard

3D

Adult

£6.50

£7.50

Student

£5.00

£6.00

Child (Under 15)

£5.00

£6.00

Over 60

£5.50

£6.50

Family

£20.00

£24.00


Please Note: Prices will vary for Event Cinema showings (E.g. Ballets, Operas, Theatre Shows). If you would like to know the pricing for a specific show please call us on 01768 862 400.


If you have any questions, please contact us on 01786 862400 or email penrithcinema@hotmail.com