FAQ

FAQ



  • Are your screens wheelchair accessible?
    • Yes, all of our screens are wheelchair accessible. Screen 3 is downstairs. We have a lift that goes to the entrance of Screen 2 and a walk-way that goes from there to Screen 1’s entrance. The lift platform is 96cm by 74cm so only wheelchairs this size or smaller will fit.
  • What time do you open?
    • Times change during holidays and are dependant on weekly film times
    • During non-school holidays, week days we are open Monday-Friday at 1:15pm – 10:45pm and Saturday – Sunday at 12:00pm – 10:45pm. Please note these times are subject to change dependant on film length, please check our “Now Showing” page to get accurate start times for all films we are showing.
  • How much are tickets and what are the ticket types?
    • Adult Tickets: For anyone 15 and over - £6.50
    • Student Tickets: For anyone in full time education and in the possession of a valid student card that carries Photo ID & Expiration Date (E.g. Uni Days) - £5.00
    • Senior Citizens Tickets: For anyone over the age of 60 - £5.50
    • Child Tickets: For anyone between the ages of 3 years and 15 years - £5.00
    • Family Ticket: Available to any group of 2 adults and 2 children or 1 adult and 3 children aged 15 of below for the same performance (cannot be split between 2 films) - £20.00
    • Online purchases include a 75p booking fee per ticket which is non-refundable.
    • Please Note: Prices will vary for Event Cinema showings (E.g. Ballets, Operas, Theatre Shows). If you would like to know the pricing for a specific show please call us on 01768 862 400.
  • What do the ratings mean for a film?
    • U – Universal, Suitable for all.
    • PG - Parental Guidance, General viewing, but some scenes may be unsuitable for young children.
    • 12A - Suitable for 12 years and over. No-one younger than 12 may see a '12A' film in a cinema unless accompanied by an adult (Over 18).
    • 15 - Suitable only for 15 years and over. No-one younger than 15 may see a '15' film in a cinema.
    • 18 - Suitable only for adults. No-one younger than 18 may see an '18' film in a cinema.
    • Please check the ratings for a film before you come to the cinema. Ratings are available for all films at the British Board of Film Classifications (www.bbfc.co.uk) and also on our website.
    • You may be asked for ID when purchasing a ticket for an 18 or 15 certificate film. If you cannot provide ID we have the right to refuse entry.
  • How long are the ads and trailers?
    • Times can vary but typically ads and trailers are 10-15 minutes long and start at the advertised time.
  • Do you have subtitled films?
    • Currently the only films that are subtitled are our Spotlight Alternatives (if they are in a foreign language only) and Event Cinema in foreign languages (such as an Opera). We have headphones and an induction loop in each screen for those who are hard of hearing.
  • Do you accept Meerkat Movies?
    • Yes we do accept Meerkat Movie vouchers, please bring the code with you to the box office. Please note this discount only works on Tuesdays and Wednesdays.
  • Do you have toilets in each screen?
    • Screen 1 has toilets out the back of the screen and also out the front. Screen 2 has toilets in the screen on the left hand side. Screen 3 has toilets out of the screen and up the stairs to the right of screen 1’s entrance.
  • Do you sell gift vouchers?
    • Yes, we sell £5, £10 & £20 gift vouchers that can be bought at the box office and used to buy tickets and confectionary.
  • I’ve booked and paid for a ticket online, what do I do when I get to the cinema?
    • When you booked your ticket you will have received an email confirmation. On that confirmation there will be a 6 digit code called your booking reference. When you arrive at the cinema you will need to queue at the box office till and quote that reference number to our staff who can then search for your tickets. If you have not received the email confirmation we can also find your tickets through the name on the card which you used to pay for them.
  • What happens if I arrive late but I’ve booked seats?
    • We will hold your reservation until the film begins. If you have not arrived by this time and somebody else is waiting we have the right to sell those tickets onto another customer. If you arrive late and there are still seats free we may be able to let you into the screening however this is at a manager’s discretion and depends how long the film has been on for. Please be aware of your film start time to avoid this situation.
  • Do you have an audio loop for those who are hard of hearing?
    • We have headphones and a hearing loop in each screen for those who are hard of hearing.
  • My child is under 15, can I sit with them in a 15 or 18 movie?
    • No persons under the age of 15 will be permitted into a 15 certificate film, even with an adult. The same applies to an 18 certificate, no one under the age of 18 will be permitted to see the film, even with an adult.
    • Children under the age of 12 will be allowed into a 12A film as long as an adult is with them for the whole duration. There is no option like this for a 15 or 18 certificate film.
  • I didn’t get a confirmation email for my online booking. What do I do?
    • We can find your booking if you bring the card that you used to pay with to the box office.
  • What is your policy on refunds?
    • Refunds can be given at manager’s discretion under certain circumstances. Illness, travel issues or other issues that stop customers from being able to get to the cinema for a pre-paid for film can be refunded over the phone or at the box office at a later date.
  • I have reserved for a large group to come to the cinema, can we all pay individually?
    • We can take individual payment for large groups only if all members come to the box office till at the same time and pay at once. Another alternative is that 1 member pays for all the tickets and then the group sorts the money out between themselves.
  • How much are toddler tickets?
    • Toddlers and Babies (between 0 and 3 years old) are free.
  • What do loyalty cards cover?
    • The reel symbol gives the holder 1 free ticket to any blockbuster film or Spotlight Alternative film. It cannot be redeemed against any event cinema screenings e.g. Ballets or Operas.
    • The drink cup symbol gives the holder the option to upgrade their drink by 1 size, or to halve the cost of a hot drink.
    • The popcorn tub symbol gives the holder the option to upgrade their popcorn by 1 size.
    • Please note that we cannot issue new loyalty cards when they are out of season. Additionally, we can only issue loyalty stamps at the time of purchase, or when online tickets are collected at the box office.
  • My online booking won’t go through?
  • How much are 3D glasses?
    • 3D glasses are £1 but keep them for future visits to avoid paying for them again!
    • Tickets for 3D films are £1 extra on top of the Ticket Type price (not including glasses).

    • Ticket Prices


      Ticket Type

      Standard

      3D

      Adult

      £6.50

      £7.50

      Student

      £5.00

      £6.00

      Child (Under 15)

      £5.00

      £6.00

      Over 60

      £5.50

      £6.50

      Family

      £20.00

      £24.00


      Please Note: Prices will vary for Event Cinema showings (E.g. Ballets, Operas, Theatre Shows). If you would like to know the pricing for a specific show please call us on 01768 862 400.


      Cinema weeks run from Friday to Thursday, with the films and times for the next week being scheduled on a Monday.


      If you have any questions, please contact us on 01786 862400 or email penrithcinema@hotmail.com.